Privacy Policy
Havukunto Oy ("Havukunto") acts as the data controller for personal data collected through the online store havukunto.pro. In this privacy policy, we explain transparently what data we collect, for what purpose, how long it is retained, who processes it, and what rights you have regarding your personal data.
1. Who is responsible
Havukunto Oy, Itäinen Pitkäkatu 4, 20520 Turku, Suomi. Data protection contact person: [email protected].
2. Legal framework
We process your personal data in accordance with applicable law (the General Data Protection Regulation (GDPR)) and other regulations in force in Finland. If any discrepancies arise between this policy and statutory provisions, we will always act primarily in accordance with the requirements of the law.
3. What we collect
When you order muscle care products from us, we store the details needed to handle the shipment: your name, address, email, phone number, and information about the products you ordered. We do not collect or store your payment card details on our website. During browsing, we collect basic technical data (your IP address, browser, pages viewed) using cookies, which are described in more detail below.
- Customer contact and delivery details such as name, street address, postal code, city, email address, and phone number.
- Order and purchase history, chosen delivery method, and payment method (free cash on delivery or bank transfer).
- Technical diagnostic data and telemetry such as IP address, browser details, device type, and session timestamps.
- Customer service communications, email inquiries, and feedback form submissions.
4. Why we use it
- For packing your orders, delivering them, and handling any returns.
- For answering your messages and sending important status updates related to your order.
- For ensuring the security of our online store and monitoring website performance.
- For sending newsletters and special offers only with your permission, and you can unsubscribe at any time via the link in each message.
6. Sharing data with partners
Our shipping partners receive your address for delivery. Our payment service providers receive the basic information needed to process the payment. Hosting and analytics service providers process data on our behalf under contractual agreements. We never transfer or sell customer data to third parties.
Havukunto complies with Finnish and European Union data protection legislation and does not sell, exchange, or disclose customer personal data to third parties for commercial gain.
7. How long we retain data
We retain order-related data for the period required by accounting law, after which we delete it. Your customer account data is retained until the account is closed. We retain statistical analytics data for 14 months.
8. Your rights
Under the EU General Data Protection Regulation (GDPR) and the Finnish Data Protection Act, the data subject has the right to access their personal data, request the rectification of inaccurate data, request data erasure, restrict the processing of personal data, and transfer data between systems by contacting the data controller.
9. Security
The online store does not collect, process, or store payment card details, as the only payment methods offered are free cash on delivery upon pickup and advance bank transfer in accordance with the order confirmation details. For this reason, payment card industry PCI-DSS standards do not apply to the online store's operations.
10. Questions about this policy
You can email us at [email protected] or call +358 114 066 600 (Mon-Fri 08:00 - 16:45, Sat 09:30 - 14:30). We will get back to you within one business day.
- Merchant
- Havukunto Oy
- Registered address
- Itäinen Pitkäkatu 4, 20520 Turku, Suomi
- [email protected]
- Phone
- +358 114 066 600
- Working hours
- Mon-Fri 08:00 - 16:45, Sat 09:30 - 14:30
- Registration
- Y-tunnus: 36774386