Returns & Refunds
You have the right to return a product ordered from Havukunto within 14 days of arrival without providing a reason. On this page, you will find full details on return conditions, procedures, costs, and the refund schedule.
1. Conditions
The right of return applies to products that are completely unused, in their original unopened retail packaging, and whose factory security seal, cap, or protective film is fully intact. The notice of withdrawal must be submitted within 14 days of receiving the shipment.
2. How to return an item
- Notify customer service of the return by email at [email protected], stating your order number and the items to be returned.
- Wait for confirmation from customer service along with the precise return delivery address details.
- Pack the unopened and sealed products into their original protective packaging so that they can withstand transit without damage.
- Receive your refund via bank transfer within 3-10 business days after the returned batch has arrived at the warehouse and its security seals have been inspected and approved.
3. Who pays return shipping
If the product is defective, damaged, or we sent the wrong item, we will cover the return shipping costs: we will send a prepaid shipping label or arrange a courier collection. If you simply change your mind, you are responsible for the return shipping costs, and we charge no other fees.
4. Refund timing and method
We will refund the payment within 3 business days of the return being inspected and approved at our shop. Orders paid upon delivery will be refunded by bank transfer to the bank account you provide, and orders paid via bank transfer will be credited to the same account. It usually takes 1-5 business days for the bank to process the transfer.
5. Instructions for exceptional circumstances
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | We will send the correct product to replace it and pick up the incorrect one | None |
| Parcel lost | A new delivery or a full refund after an investigation by the freight company | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Full refund of the product price | Return shipping only |
6. Exchanges
If you would like a different size, product version, or an entirely different product, please return the current one according to our instructions and place a new order in our shop. We will refund the money for the previous product as soon as we receive it back. If the exchange is due to a mistake on our part, we will deliver the new order at no additional cost.
7. Cancelling an order
You can cancel your order free of charge before we have dispatched it. Write to us at [email protected] and include your order number in the message. If the parcel has already been sent, our standard return terms apply.
8. Questions about this policy
You can email us at [email protected] or call +358 114 066 600 (Mon-Fri 08:00 - 16:45, Sat 09:30 - 14:30). We will get back to you within one business day.
- Merchant
- Havukunto Oy
- Registered address
- Itäinen Pitkäkatu 4, 20520 Turku, Suomi
- [email protected]
- Phone
- +358 114 066 600
- Working hours
- Mon-Fri 08:00 - 16:45, Sat 09:30 - 14:30
- Registration
- Y-tunnus: 36774386